FAQ

At AccessKustoms, we are committed to providing convenient and reliable shipping options for all your custom orders. We primarily ship through USPS and UPS, ensuring that you receive your items in a timely and secure manner. Whether you need standard shipping, expedited services, or international delivery, we have you covered. Our partnership with USPS offers affordable shipping with tracking options, ideal for both smaller and domestic orders. For faster delivery or larger packages, we recommend UPS, known for its efficiency and comprehensive tracking. Rest assured, no matter which option you choose, AccessKustoms prioritizes the safe and prompt delivery of your unique custom items. We are enthusiastic about bringing your custom vision to life and delivering it straight to your doorstep!

At AccessKustoms, we understand the importance of using high-quality cleats for your custom gear. We source our cleats from reputable suppliers who specialize in durable and reliable athletic equipment. (DicksSportingGoods,Nike,Adidas,UA) This ensures that our customization services not only enhance the aesthetic appeal but also maintain the performance and safety standards of the gear. Our selection process involves rigorous quality checks to ensure that every cleat meets our stringent criteria before being used in any custom project. Feel free to contact us for more detailed information on our suppliers and the types of cleats available for customization.

At AccessKustoms, we understand the importance of keeping our customers informed about their purchases. Once you've placed an order, we provide a unique tracking number via email. You can use this number to track the status of your order at any time. Simply visit the "Order Tracking" section on our website, enter your tracking number, and you'll receive real-time updates. If you have any issues or haven't received your tracking number, don't hesitate to contact our customer support team for assistance. We're here to ensure you have a seamless and satisfying experience with AccessKustoms.

AccessKustoms offers a variety of convenient payment options to ensure a smooth and hassle-free transaction for our customers. We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we welcome payments via PayPal for those who prefer this secure and versatile method. For local customers, we also accept cash payments at our physical location. If you have any specific payment concerns or require alternative arrangements, please feel free to contact our customer service team, who will be happy to assist you.

At AccessKustoms, we pride ourselves on delivering high-quality, personalized products to our customers. Due to the bespoke nature of our customized items, we generally do not accept returns or exchanges. However, if your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will assess the issue and provide a repair, replacement, or refund as deemed appropriate. To facilitate the return or exchange process for eligible cases, customers must provide proof of purchase and photographs of the defect. Your satisfaction is important to us, and we strive to resolve any issues promptly and efficiently. For more information, please review our detailed return policy on our website or contact our customer service team.